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Jane Lee trades per-matter fees for predictable pricing with 8am

Jane Lee has spent close to a decade practicing immigration law in Dublin, Ohio, guiding families through visas, asylum, consular processing, and citizenship. 

Company: Jane Y. Lee, Immigration Law

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Challenge

Jane needed to escape the mounting cost and thinning support of a decade-old system. LawLogix routed her to slow-moving community forums instead of a real person, and its per-matter pricing added a new fee for every case, even a simple, one-time filing.

Solution

Jane researched her options, watched a demo, and chose 8am™ DocketWise. With hands-on data migration support and a flat-fee structure, the switch gave her predictable costs and a system built from her decade of case history in just two weeks.

Results

With DocketWise, Jane now works with a support team she calls "friendly, helpful and knowledgeable," pays a flat-fee structure instead of a per-case charge, and gives clients an interface simple enough to complete their own forms from a phone or tablet.

Key takeaways

  • Migrated a decade of case data from LawLogix to DocketWise in two weeks

  • Replaced a per-matter fee structure with flat, predictable pricing

  • Traded forum-routed support for a responsive team 

  • Gave clients a way to complete intake forms themselves, from a phone or tablet, without an office visit

Table of contents

A career built on helping families navigate the system

Jane Y. Lee built her practice around employment- and family-based visas, asylum, consular processing, permanent residence, citizenship, and waivers, work centered on keeping families together through a process that rarely moves quickly or simply. For most of that career, the software running her practice was LawLogix.

Ten years in, the relationship changed. Getting help no longer meant reaching a person, it meant being pointed to a forum and waiting on an answer that might or might not solve the problem. The other friction was cost. LawLogix charged per matter, so even a simple, one-time filing came with its own added fee. 

Ten years of case data, migrated in two weeks

That combination of thinning support and mounting cost is what sent Jane looking for something better. She didn't switch on a whim; she researched the alternatives and sat through a demo before deciding on DocketWise. 

"I knew that the DocketWise product was good and it was just a matter of time before I would start using it," she says. What made the switch possible: DocketWise's data specialists took her LawLogix export and mapped it into the new system, working through the issues she flagged as they came up. The whole migration was complete in two weeks.

Faster support, simpler paperwork

Where LawLogix left Jane waiting on a forum, DocketWise gave her a team that answers, and one that listens. She's brought product feedback directly to the DocketWise team, some of which helped shape new features for other immigration lawyers.

“I find the DocketWise support team friendly, helpful, and knowledgeable. I am so happy that I decided to make the switch,” she says.

The pricing changed too: a flat fee replaced the per-matter charges that made every new filing more expensive. Day to day, clients feel the difference directly. Forms are simple enough that they complete them on their own, from a tablet or smartphone, without a trip to the office, and Jane's firm can create and send those forms without adding a fee each time.

Predictable costs, faster support

With DocketWise, Jane Lee replaced per-matter fees with flat pricing, cut a decade of migration work down to two weeks, and gave clients a way to handle their own paperwork. If you're ready to trade per-case fees for a flat rate, schedule a demo today.