Based in Frankfort, Kentucky, Mark Brengelman runs a solo practice focused on administrative and regulatory law, including professional license defense for healthcare professionals. He also represents children and parents in court-appointed roles across juvenile and family law matters, delivering practical guidance and personal attention to clients across the state.
Company: Mark Brengelman Attorney at Law PLLC
Replaced paper invoices with secure digital payments
Reduced payment delays across a statewide client base
Simplified trust and operating account management
Mark Brengelman has been practicing law for 30 years, including 20 years in state government before opening his private practice. “I retired from state government after a 20-year career and have been in private practice for 10 years,” he says. “My work in state government involved figuring out whether someone did something wrong, and I now use that experience to help defend clients and advocate for their best interests.”
Like many attorneys, running a high-touch private practice means balancing client work with business tasks, including billing, payments, and day-to-day administration.
Before LawPay, Mark relied on paper invoices and manual payment processes. Payments took days to arrive, and managing trust and operating accounts required separate tools that were both expensive and difficult to manage.
As his statewide practice grew, those inefficiencies made it harder to maintain the level of responsiveness and service his clients expected.
To make billing easier and more reliable, Mark turned to LawPay.
Before LawPay, getting paid took time.
“I had to send paper invoices through the mail, which took several days to reach the client and then several more for their payment to reach me,” Mark says.
With LawPay, that process changed immediately. Mark now sends itemized invoices electronically, giving clients a faster and more convenient way to pay.
“I can create an itemized invoice that is transmitted electronically to the client,” he explains. “LawPay even allows for a QR code to be included in the invoice, so clients can scan and pay right away.”
That difference shows up in real moments.
For a statewide practice, that flexibility matters.
“LawPay provides an easy and secure way for clients to make payments, which is especially beneficial for my clients who are scattered throughout the commonwealth of Kentucky.”
For Mark, payments aren’t just about convenience. They also need to be handled the right way.
Because LawPay is built specifically for law firms, it supports ABA and IOLTA compliance, so Mark doesn’t have to worry about whether funds are being handled the right way.
Before switching, managing those accounts meant using a credit card terminal and a processor that was expensive and inconvenient. Now, everything is in one place and easier to manage.
“LawPay's online payment portal has significantly simplified this aspect of my practice.”
In addition to simplifying billing, Mark values having support and ongoing resources that help run his practice more effectively.
“The [LawPay] support team has always been quick and efficient, whether it's through chat or a toll-free telephone call,” he says.
He also takes advantage of LawPay’s continuing education resources.
With LawPay, Mark Brengelman replaced a slow, manual billing process with a faster, more reliable way to get paid so he can spend more time focused on clients.
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