Murphy Jones APC scales operations without adding overhead with 8am

Scaling operations with structured workflows

For Murphy Jones APC, delivering a high standard of client service has always been central to how the firm operates. But managing reporting, payments, client communication, and intake across multiple systems made it difficult for the small team to maintain that level of service consistently. To streamline these processes and bring them into a single solution, the firm turned to MyCase.

With MyCase workflows, Murphy Jones APC built a more consistent way to manage day-to-day work. Instead of recreating the same process for every case, the team now applies prebuilt workflows that automatically generate tasks and reminders.

“Before MyCase workflows, I was doing the same things over and over again,” says Alynn Franclemont, Senior Legal Assistant. “Now, every day, I can apply a workflow, and all of the tasks are automated."

For Senior Paralegal Kim Burch, the value goes beyond time savings. “It reduces the burden of everybody having to know everybody else’s job and puts the burden on MyCase workflows, making us more efficient,” she says.

Accessible payments that improve collections 

Murphy Jones APC uses LawPay to make payments easier for clients and more reliable for the firm. Payment links are built directly into workflows, allowing clients to review agreements and pay in the way that works best for them.

“Before LawPay, your client had to have a physical presence to give you that payment,” Kim says. “Now, that's not an issue anymore. All they have to do is log onto their computer or mobile phone and make a payment.”

Payments are also embedded into the firm’s intake process. Fee agreements, authorizations, and payment links are sent together, giving clients a clear and immediate path to move forward.

That flexibility has improved both collections and the client experience.

Offering more ways to pay has also helped improve retention and attract new clients. Legal fee financing with Pay Later, in particular, expanded access for people who may not have been able to retain the firm otherwise.

“Most people don’t budget for legal expenses,” she says. “LawPay’s Pay Later option gives clients that legal budget that they wouldn’t have normally…now our firm gets paid upfront while the client gets to pay over time.”

With MyCase and LawPay relieving the burden of manual work, the firm was able to scale their client cases nearly tenfold without adding additional supporting staff.

Better insight and smarter marketing spend 

Before MyCase, Murphy Jones APC tracked leads manually in Excel, making intake time-consuming and limiting visibility into where new business was coming from.

With MyCase lead tracking, the firm now runs a more organized intake process with a clear view of performance. That visibility helps the team make smarter decisions about where to invest marketing dollars.

“Lead tracking has helped us focus on where we need to spend our marketing dollars and how to target our marketing dollars,” says Kim. “For a small firm, marketing is key.” 

Instead of relying on outside tools or analysis, the team now evaluates lead performance directly within MyCase.

Centralizing that data also simplified day-to-day work.

“Keeping everything in one software was our main issue,” Alynn says. “Now we’re not going to Google Docs, then Excel, then somewhere else. It’s a lot easier.”

More billable time captured without the guesswork 

Like many firms, Murphy Jones APC faced a common challenge with time tracking: Billable work often goes uncaptured when attorneys and staff are moving quickly.

MyCase Smart Time Finder helps close that gap by surfacing billable activity, making it easier for the team to identify and log time that might otherwise be missed.

“With billable hours, a lot of times you’ll forget to turn your timer on,” Kim says. “The Smart Time Finder not only helps us keep track of billable hours, but it also helps us determine what is billable.”

That added visibility helps the firm not only record more billable time, but also better understand what work should be billed in the first place.

Scale your firm without adding overhead

Murphy Jones APC transformed its operations by bringing workflows, payments, and reporting into one connected system. Ready to streamline your firm’s operations? Schedule a demo today.