Based in Lewisville, Texas, North Texas Family Lawyers (formerly Neal Ashmore Family Law) handles a large volume of family law matters where timing and responsiveness are critical. Led by Managing Partner William Neal, the firm delivers personalized client service while managing the complexity that comes with scale.
Company: North Texas Family Lawyers
Centralized case management, communication, and onboarding in one solution
Improved client responsiveness through real-time messaging
Simplified intake and onboarding with digital forms and workflows
Reduced manual work with automated task and deadline management
Before 8am, North Texas Family Lawyers relied on a mix of tools that didn’t work well together. Tasks that should have taken minutes, like handling client texts and onboarding new clients, required a lot of manual work, slowing the team down and creating frustration.
“We were using another software system for front office, back office, and case management,” says managing partner William Neal. “We had to find workarounds just to make things function.”
The turning point came after a recommendation.“One of our paralegals found out we were considering MyCase and told us how great it was,” William says.
Bringing everything into one system gave the firm a more efficient way to manage cases, communicate with clients, and keep work moving without constant manual effort.
In family law, timing matters. Clients are often dealing with stressful situations like divorce or custody issues and need answers quickly.
Before MyCase, client communication was fragmented.
“When a client sent us a text message, we’d have to figure out a way to transfer that correspondence to our server containing the client’s information, after which we could finally respond,” says William. With MyCase, communication happens in one place. Built-in text messaging allows the team to respond instantly while keeping a complete record of every conversation.
The client portal adds another layer of visibility and convenience. “Anytime we upload a document, clients are notified right away,” says William. “They can log in, download it, and respond whenever it works for them.
The portal also simplifies and personalizes the onboarding experience for new clients.
“The online intake forms are my favorite because prospective clients fill them out at home, send it back, and all their information populates into MyCase. When they hire us, it turns into a case file with just one click.”
With eSignature, clients can also submit information and sign agreements the same day, without printing or scanning.
Managing deadlines, case details, and next steps across hundreds of cases requires constant oversight. With MyCase workflows, much of that work is now automated. “Case details that used to take us forever to enter manually now take us seconds,” William says. The firm has created workflow templates that automatically generate tasks, deadlines, and calendar events when a case begins.
“As soon as we enter a final trial date, I know when my pleadings and expert designations are due, when discovery has to be completed, and I know the pre-trial date—all in one second, and that is fabulous.”
That structure gives the team full visibility into every case and the confidence that nothing slips through the cracks.
"We have hundreds of cases and hundreds of clients at any given time,” William says. “There’s no way we’d be able to tackle that volume in a timely manner without MyCase.”
With MyCase, North Texas Family Lawyers turned slow, manual processes into fast, structured workflows. Now the firm handles more clients each day without missing a beat.
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