Osterbind Law PLLC is a personal injury firm founded in 2017 by attorneys Brandon and Kelly Osterbind. Based in Lynchburg, Virginia, the firm’s mission is straightforward: help injured and disabled people recover money from insurance companies so they can provide for their families.
Company: Osterbind Law PLLC
Centralized casework across the team with MyCase workflows
Automated tasks, calendar events, and documents for every new case
Reduced client no-shows with secure messaging and automated reminders
Simplified lead management so no prospective client goes unanswered
Managing Attorney Brandon Osterbind spent years working at what he calls a ‘legacy firm.’ “[It was] one of those ancient law firms from the 1930s that’s adverse to change,” he says. "Every time there was a software update, a computer person would literally have to come to our office and update it on every computer.”
When he and his wife Kelly launched Osterbind Law in 2017, Brandon set out to do things differently. "I'm of the opinion that doing something a certain way 'because it's always been done that way' is not the right way to run a competitive or efficient business," he says.
That mindset led him to MyCase, a cloud-based solution that made it easier to manage the practice without the IT headaches.
"Clients usually say that we 'take over,'" Brandon says. "That's the best compliment that we can get."
He introduces MyCase to every new client the same way: "If you can use Facebook, you can use MyCase.” From there, clients can access their case documents anytime and receive notifications whenever there's an update. The firm also uses MyCase's secure client messaging instead of email.
"I set the expectation early for our clients that we're going to use MyCase to communicate instead of email, which does not have the same level of protection," Brandon says.
Digital client intake forms and eSignature let new clients move through onboarding without an in-person meeting, and automated text reminders keep appointments on track.
“At my old firm, attorneys were siloed and everyone was responsible for his or her caseload,” Brandon says. “Here, we work as a team. If we're down a person, the next staff member steps up. If I want to take the afternoon off and go to one of my kids' performances at school, I can do that, and my staff has that same flexibility."
To make this possible, Brandon’s team uses MyCase workflows to automate tasks, calendar events, and documents for every new case. “You can create automated tasks and automated calendar events and documents. With all of those working together, it guarantees that things get done.”
New clients are the lifeblood of any law firm, and Osterbind Law relies on MyCase's lead management tools to make sure none of them slip through the cracks.
"If we open up the leads dashboard and see that seven or eight leads are pending, we know to resolve those immediately. The fact that everything is trackable and documented means we have seamless communication across our staff." For Brandon, knowing exactly where things stand is what gives him confidence day to day, whether he's in the office or not.
"I can see what needs to be done and I can see what has been done," he says.
With MyCase, Osterbind Law built a firm where the whole team works cases together, automates the busywork, and can cover for each other when it matters most.
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