Payton Law Firm moves from mailed invoices to faster payments with 8am

An old billing process that slowed everything down

Before LawPay, Payton Law Firm relied on a traditional billing process that was slow and unpredictable. Printing and mailing invoices often meant waiting and hoping for payments to come in. “I would print up a stack of bills, and we'd mail them all out. And we’d get a sprinkling of checks back," says Katheryn Anderson, Account Manager.

When COVID-19 disrupted in-person consultations, those challenges only got worse. Without face-to-face meetings, relying on mailed invoices and checks made payments even slower.

“Even if we're not in our office, we still have to pay the rent.”

The firm quickly adopted tools like Zoom to stay connected with clients, but their billing process didn’t evolve at the same pace. As more of their work shifted online, it became clear something had to change.

A more reliable billing process

Payton Law Firm discovered LawPay at a Texas Bar Association event. Katheryn remembers how her father, Patrick H. Payton, stopped to talk with the team.

“They had a booth there, and he stopped and talked to them,” Katheryn says. “They said, ‘We'll call you.’”

The follow-through stood out. 

“The difference was LawPay did contact us. They called, they followed up.”

With LawPay, the firm replaced manual invoicing with a faster, more reliable way to collect payments. Features like scheduled payments allow the team to set expectations upfront and rely on more consistent collections.

“Being able to get that commitment…get the payments set up, ready to go, it's much easier to be able to rely on that income.”

Payments that work for clients and staff

With LawPay, clients can pay from anywhere using secure online payment options, removing the need for in-person visits or mailed checks.

That flexibility makes it easier for the firm to stay responsive, no matter how clients prefer to communicate. For both the firm and its clients, the process is simpler and more convenient.

“I talk a lot about how secure LawPay is, and how [clients] don't have to worry about anything happening to their payment,” Katheryn says. 

By removing friction from billing, clients can focus on their case instead of how to pay.

“The last thing you want to do is to make paying your bill strenuous. So, for the client, it really provides them a stress-free way to pay.”

Take the guesswork out of getting paid

With 8am LawPay, Payton Law Firm moved beyond mailed invoices to a faster, more reliable way to collect payments.

Schedule a demo today to see how LawPay can modernize your firm’s billing process.