Right Divorce Lawyers expands access to family law services with 8am

A client-first approach to family law

Right Divorce Lawyers was founded with a focus on helping clients through some of the most difficult moments in their lives.

“We’re a very client-centric law firm,” says founder Stacy Rocheleau, who also serves as the firm’s managing partner. “When our clients first come into our office, they’re experiencing something very difficult, and may have never experienced before. They have a lot of questions, and we’re happy to provide answers to them.”

As the firm worked to create a smoother client experience, payments became an area that needed improvement. Right Divorce Lawyers already accepted credit cards, but the process was time-consuming for both staff and clients because payment information had to be collected manually over the phone.

“I had to get my clients on the phone and have them read their credit card information to me,” recalls Rock Rocheleau, Case Manager at Right Divorce Lawyers. “That’s taking up their time, and it's taking up my time.” 

The firm needed a faster, more convenient way to handle payments while maintaining the responsive experience clients expected. To simplify the process, Right Divorce Lawyers turned to LawPay.

Faster, easier payments

After switching to LawPay, Right Divorce Lawyers streamlined payments using secure payment links.

“I send it to them, they pay it, I get paid. They don’t have to get on the phone with me,” says Rock.

According to Stacy, payment links quickly became a hit with clients.

By reducing back-and-forth communication around payments, the firm created a smoother experience for both clients and staff while accelerating collections.

Flexible payment plans that improve access to justice

Another stand-out LawPay feature frequently used by Right Divorce Lawyers is Scheduled Payments.

“We are a fixed-fee law firm, so a lot of our clients are on a payment plan,” says Stacy. “We can set our clients up with Scheduled Payments, where it debits their card every month. They’re on track, we’re on track. We know how much they have due at any given time.”

Clients also appreciate the convenience of automated billing. “Our clients really love it. They don’t have to get a bill that they have to remember to pay. It’s all set up automatically for them,” she says.

For Right Divorce Lawyers, flexible payment plans also help make legal services more accessible for clients navigating major financial transitions.

“I definitely feel that accepting credit card payments has extended our services to people that might not otherwise have the cash in their account,” Stacy remarks. “A lot of clients who are going through a divorce or a custody case may not have $3,000 or $5,000 to put down. Some divorces can be even $10,000 or more.”

With LawPay’s Scheduled Payments feature, the firm can offer more flexible payment arrangements while keeping clients on track.

“With LawPay, we can ask for half down or a third down, put the rest on Scheduled Payments, and it just runs automatically,” Stacy says. “It’s really a feature that has enabled access to justice for a lot of these clients.”

Rock echoes Stacy’s sentiment.

“Without Scheduled Payments, we’ve had to turn some potential clients away. Now, we feel comfortable with offering payment plans, which has helped increase our revenue.” By simplifying payments and reducing friction around billing, Right Divorce Lawyers created a more accessible experience for clients during emotionally and financially difficult moments.

Better payment experiences for clients and staff

With LawPay, Right Divorce Lawyers simplified collections, reduced administrative work, and created a more accessible payment experience for family law clients during difficult moments.

Ready to simplify payments and improve the client experience? Schedule a demo today.