Rose Immigration Law Firm removes payment barriers with 8am

Flexible payments that support the client experience

Client satisfaction is a top priority for the team at Rose Immigration Law Firm. Immigration matters can be complex and financially significant, so the firm works to make every part of the process as smooth as possible for clients. “We treat our clients like we would treat our family,” says Andie Sanders, Director of Administration at Rose Immigration Law Firm.

For many immigration clients, the legal process represents a major financial investment.

​​“Because of the complexity of the immigration process, individuals are making a big investment to become permanent residents or U.S. citizens,” says Doug Russo, Owner and Managing Member of Rose Immigration Law Firm.

To make that investment more manageable, the firm adopted LawPay, giving clients flexible payment options while keeping billing simple for the team.

One of those options is Pay Later, a legal fee financing solution that allows clients to spread payments over time.

“It also allows us to get paid upfront so we can start work on the case immediately to speed up the process for the client,” says Doug.

When Pay Later isn’t the right fit, the firm offers additional flexibility through scheduled payments.

“The process is so easy for our clients. They give us a little bit of information, and we set up the timing of their payments,” says Andie. “We’ve found this feature to be extremely helpful to our clients and to us.”

Rose Immigration has also integrated LawPay directly into its website so clients can pay without navigating to a separate system.

“The clients don’t even realize they’re going somewhere else to make the payment,” says Andie. “They just think it’s an extension of our accounts receivable department.”

Faster collections and steadier cash flow

Immigration cases often involve filing fees and other costs that must be paid early in the process. Faster payments help Rose Immigration Law Firm keep cases moving forward while maintaining reliable cash flow.

“Using LawPay helps us recover that money faster, and it keeps our cash flow intact,” says Andie. “The Pay Later option really helps us to make the payment process more accessible for people, and it helps our cash flow by getting that money upfront, so we're not waiting on that on the backend.”

To improve collections and simplify reconciliation, the firm also relies on LawPay’s Quick Bill feature.

“When we discovered the Quick Bill feature, it really helped reduce the time between asking for payment and receiving payment,” Doug recalls.

The firm has also found QR codes helpful for encouraging faster payments, including adding QR codes to mailed invoices so clients can pay quickly from their phones.

Digital payments now make up most of the firm’s billing activity.

“Roughly 85% of our individual clients pay via LawPay in one form or another,” says Andie. 

Support the firm can rely on 

Reliable support is just as important as reliable technology. For the team at Rose Immigration, LawPay’s customer service has made a real difference when unusual situations arise.

“We had a client in Germany who had been trying to make a payment, and the international transfers were just really difficult,” Andie recalls. After reaching out to LawPay’s support team, the issue was resolved quickly.

“They were so friendly and got the problems figured out immediately,” she says.

Experiences like that have reinforced the firm’s confidence in LawPay.

Payments that keep immigration cases moving

With LawPay, Rose Immigration Law Firm gives clients flexible payment options while making billing easier for the team. That combination helps the firm start work sooner, collect payments faster, and support clients through a complex process with less stress.

Ready to offer clients more flexibility from the start? Schedule a LawPay demo today.