Chasing checks instead of designing rooms
Sarah Jacquelyn Interiors is a full-service interior design firm serving Chicago. Known for layering color, texture, and pattern into spaces that "photograph beautifully and function even better,” Sarah designs around how a client actually lives before she designs the room itself.
Coming out of pandemic-era growth, that same client-first instinct led her to rethink how she got paid. Checks meant delay and uncertainty on both sides, and Sarah needed a way to accept credit cards and keep up with a growing client list.
A payment link with her logo on it
Sarah moved her firm to 8am ClientPay, replacing mailed checks with a single branded link she could send by email.
"It's just completely streamlined,” she says. “I like that it's just a simple link, that I can just hyperlink in an email and it just takes them to the payment page. It's got my logo on it and it looks professional and it's just very simple and clear for clients to make payments."
That same link gives clients the choice of credit card, debit card, or eCheck, available any time, from anywhere. The moment she sends an invoice, a client can pay it instantly, with a confirmation landing in Sarah's inbox and a deposit following shortly after, instead of waiting on the mail carrier and a trip to the bank.
"I would get paid invoices almost immediately…the same day those payments would come through." — Sarah Jacquelyn, Owner
“There was no more waiting or checking the mail. It just saved me so much time and headache and worry about is it coming through? Are we getting paid? Where's the check?”
Paid the same day, and a partnership she can call
Part of what sold Sarah initially was how specific ClientPay felt to her industry, built around the way designers and architects actually bill, split between time and product.
"My first impression of ClientPay was it was amazing that somebody created a platform for interior designers and architects. I really felt like they understood my business and the differences in the types of money that we receive as far as time billing money or product money," she says.
That same specificity carries through to support. Beyond the speed, Sarah points to the people behind the product, real people she can call, not a queue.
"The fact that you guys are real people, and I can call you and talk to you. I feel confident in our partnership. I feel like we have a partnership. I guess that's the biggest thing. That working with a credit card payment company feels like a partnership," she says.
Between the speed, the flexibility, and the relationship, Sarah doesn't hedge on the result:
"I have absolutely nothing but positive things to say about ClientPay and accepting online payments this way."
Focus on designing rooms, not chasing payments
With ClientPay, Sarah Jacquelyn Interiors gets paid the same day, gives clients the flexibility to pay their way, and freed up time for the work Sarah actually loves: designing rooms her clients live in, not tracking down payments for them. If your firm is still waiting on checks in the mail, schedule a demo today.