Making legal services more accessible
Ticket Crushers works with many clients who are navigating the legal system for the first time. These clients are often under immediate financial pressure, making it difficult to pay for legal representation upfront.
For the firm, this created a clear barrier. Clients needed flexibility, but traditional payment plans meant constant follow-up, added admin work, and financial risk.
To make legal services more accessible without sacrificing predictable revenue, Ticket Crushers turned to LawPay.
With multiple ways to pay and 24/7 access, LawPay gives clients the flexibility to pay anytime, from anywhere. For the firm, the real shift came from Pay Later.
With Pay Later, Ticket Crushers can offer affordable monthly payments while still receiving the full fee upfront. Instead of managing small payments over time, the firm gets paid in full at the start of the engagement, while clients repay through automated installments that fit their budget.
“A lot of our clients ask for payment plans, but no lawyer will take a plan for $60, $70, or $80 a month,” says managing partner Adam Cohen.
That’s where Pay Later makes the difference.
“All we do is send them a link, they click, and they apply with some basic information,” Adam says. “We're able to collect the money upfront, and the client can get on a payment plan that they can afford."
Flexible payments that bring in clients
LawPay gives Ticket Crushers multiple ways to meet clients where they are. The firm can send secure payment links by email and text, take payments over the phone, and offer options that fit each client’s situation.
“It really is a win-win for everybody,” says operations manager Stephanie Martinez.
“The clients are satisfied because they have low monthly payments, and the firm is happy because we're getting paid upfront.” — Stephanie Martinez, Operations Manager
That shift has also supported growth. Many first-time clients return for future legal needs—and refer friends, family, and coworkers, helping expand the firm’s client base.
Less time on billing, more time on cases
Before LawPay, offering payment flexibility meant more time spent on follow-up and collections. The team had to manage payments manually, pulling attention away from client work.
Tools like scheduled payments and automatic invoicing have returned dozens of billable hours to the team.
“Nobody wants to be a bill collector,” Adam says. “Getting the money upfront allows our lawyers to focus on the case—not the billing.”
LawPay and Pay Later have become essential to Ticket Crushers’ day-to-day operations.
“We’ve used many legal practice management systems over time, and one of our must-haves is that the software integrates with LawPay.”
Power a better payment experience for your clients
With 8am LawPay, Ticket Crushers makes legal defense more accessible while maintaining reliable cash flow.
Ready to make payments easier for your clients and get paid upfront? Schedule a demo today.