White Davis & White Law Firm gets more out of every billable hour with 8am

The search for a new solution 

As White Davis & White Law Firm's administrative demands grew, Managing Partner Joy Davis needed a better way to manage the practice. The firm's existing case management software had become a source of daily frustration, making it difficult to capture billable time, work outside the office, and keep up with the firm's growing needs.

“It was the biggest nightmare,” Joy says. “Every time I’d go to open the program it would lag and shut down. It got to the point where I’d avoid recording my billable time and not get paid because it took so long to create a time entry.”

The performance issues affected more than the firm's day-to-day work. Lost time entries meant lost revenue, and the firm's software also lacked the flexibility attorneys needed to work outside the office.

"We lost substantial revenue because of [our previous software] and gave them over a year to correct the issue, but it never got any better," Joy says. "In addition to the performance issues we saw, it was not cloud-based or user friendly, so we clearly needed an upgrade."

Joy first learned about MyCase at a local CLE event and introduced it to her staff. More than a year later, the firm had a more reliable way to manage client work, communicate with clients, and oversee the business.

Working more flexibly and staying connected

For Joy, one of the biggest advantages of MyCase is the flexibility to work wherever she needs to.

"My house is an hour from my office, and that's on a good day with no traffic,” she says. “I can access MyCase from anywhere, so the way I look at it, MyCase saves me a two-hour commute on the days I work from home."

The firm also uses MyCase to securely share documents with clients and experts, giving each person access to the information they need without relying on mailed files.

Client communication has also become more flexible. Whether working from the office or in court, the team can stay connected and quickly respond to clients.

"MyCase makes us available. We have a rule that we return calls within 24 hours. If I can't return a call, I typically have a paralegal return the call for me."

Clients can also securely access case information and important documents whenever they need them.

"It has saved me so much time. There may be other programs that are similar, but MyCase is really focused on their customers, with a strong emphasis on making the platform as user-friendly as possible and making our lives as attorneys easier."

Greater visibility across the firm

Beyond supporting day-to-day casework, MyCase gives White Davis & White greater visibility into firm operations.

"We keep track of everyone's work in MyCase,” says Joy. “It allows us to have a high level of oversight and a clear record of exactly what happened during a case."

The firm also relies on Case Revenue Reports to better understand both individual and firm performance.

"We can run the Case Revenue Report firmwide to determine how much we've brought in as an office and individually, as well as how much is moved into our operating account on a weekly, monthly, and quarterly basis. I love that you can do that."

With better visibility into work and revenue, the firm has the information it needs to manage both client matters and the business more effectively.

Run your firm with greater confidence

With MyCase, White Davis & White Law Firm replaced outdated technology with a more reliable way to manage the practice, giving the firm the flexibility and visibility it needs to support clients and keep work moving.

Ready to simplify case management at your firm? Schedule a demo today.