8am End User Terms of Use
8am End User Terms of Use
Updated: August 19, 2025
Welcome and introduction
Welcome to 8am (“8am”, “our”, “us”, or “we”)! Please carefully read these 8am End User Terms of Use (“Terms”) and our Privacy Policy. By accessing or using the 8am Services (defined below) through your Firm (defined below), you agree to these Terms and you consent to our Privacy Policy.
Please note that these Terms do not create a direct contractual relationship between you and 8am. We have a direct contractual relationship only with your Firm, which has chosen to use the 8am Services and has authorized your access to them, and you have a direct contractual relationship with your Firm.
If you do not accept the Terms, you may not access or use any 8am Services. We may suspend or terminate your access to the 8am Services, or the 8am Platform as a whole, at any time for any reason, with or without notice, including iif you violate these Terms.
For purposes of these Terms:
“8am Platform” means all 8am Services, including non-downloadable software-as-a-service products and downloadable software (e.g., desktop and mobile apps), our application programming interfaces, our Websites (including all underlying or associated software, code, algorithms, hosted services, and web interfaces), any end user portal provided through the 8am Services, and any related documentation and updates we provide.
“8am Service” means our practice and case management software solutions and our payment and financial management software solutions, including 8am AffiniPay, 8am CasePeer, 8am ClientPay, 8am CPACharge, 8am DocketWise, 8am LawPay, and 8am MyCase.
“Firm” means the law firm, accounting firm, or other professional services firm who is a direct customer of 8am and with whom 8am has a direct contractual relationship.
Who these terms apply to
These Terms apply to individuals who have been authorized by a Firm to access the Firm’s account with an 8am Service to (i) perform services as an owner, employee, consultant, or agent of the Firm or (ii) interact with the Firm in that individual’s capacity as a client of the Firm—including to view information or documents, send or receive communications, and/or submit payments to the Firm.
Your relationship to us
Your access to the 8am Services is provided exclusively by or through your Firm. By accessing or using an 8am Service, you represent and warrant to us that:
You are at least 18 years of age; and
You have been authorized by a Firm to access and use the 8am Service that you are accessing or otherwise seeking to access.
Permitted use
You agree that you will:
Use the 8am Service only in connection with services provided by your Firm and as authorized by your Firm;
Provide accurate and current information to us, including when registering an account to access the 8am Service;
Not misrepresent or provide false information about your identity or your authority to use certain features within the 8am Service, including, but not limited to, designating bank accounts to send payments, viewing billing statements, or scheduling electronic payments;
Not misuse your account or attempt to access other users’ accounts or data;
Not engage in any Prohibited Activity identified in Section 12 of Part I—Prohibited activities of our 8am Terms of Service or in Section 7 of Part II—Prohibited activities our 8am Terms of Service (which is incorporated herein by reference and may be updated from time to time without notice);
Comply with all applicable laws, rules, and regulations when accessing or using the 8am Platform (including any 8am Service); and
Use the payment features (if available) in an 8am Payment Solution (defined below) only as authorized and in accordance with applicable law.
Payments through the 8am service
If you make payments through an 8am Service that facilitates payment processing (“8am Payment Solution”):
You authorize 8am to process electronic payments on behalf of your Firm;
You remain responsible for all terms in your separate agreement with your Firm (“Firm Agreement”), including the amount and timing of payments if you are a Firm client;
8am does not guarantee that a payment will satisfy your obligations to your Firm under your Firm Agreement.
To use an 8am Payment Solution, you must provide a bank account or credit card to your account within that 8am Payment Solution (each, a “Payment Method”). When you add a Payment Method and schedule a electronic payment from that Payment Method, you authorize us to debit (take) electronic payment(s) from that Payment Method as scheduled. You represent and warrant to us that you have the authority to authorize us to debit or, as applicable, charge the scheduled payment(s) from the Payment Method you have provided to us.
You understand and agree that if you authorize a electronic payment using an 8am Payment Solution, that payment will be processed (except if cancelled in a timely fashion in accordance with applicable law, rules, and regulations, including rules of a credit card you may be using as your Payment Method) even if your account with your Firm is prepaid at the time of processing or the payment results in a prepayment of your account with your Firm. You may contact your Firm if you need assistance in determining whether prepayment of your account benefits you.
If paying via bank transfer, funds must be available in the linked bank account when an electronic payment is processed against that account. If a scheduled online payment fails because the linked bank account contains insufficient funds to satisfy the entire amount of your scheduled payment, you are not relieved of your responsibility to timely pay any amount then due in accordance with the terms of your Firm Agreement and any penalties imposed by your bank for insufficient funds.
If paying via credit card, you may be entitled to dispute a transaction, also known as a chargeback. If a scheduled online payment is reversed because of a chargeback, you are not relieved of your responsibility to timely pay any amount then due in accordance with the terms of your Firm Agreement and any penalties imposed by your financial institution.
You are not permitted to affect, change, revoke, or terminate an electronic payment if that payment is in process, except as permitted by law. This means, among other things, that if you or we terminate your online payments, that termination will not revoke or terminate any payment that is in process. A payment is “in process” on the post date of the payment.
You also may have the legal right to revoke electronic payments by contacting the financial institution that holds your linked bank account or issued your credit card. Contact your financial institution to determine the information your financial institution needs to process your revocation and the time your financial institution needs to process any revocation.
You will be responsible for paying any amount you may owe other persons or companies related to the use of the 8am Payment Solution or any bank account or credit card linked to online payments. For example, a bank may charge a fee in connection with electronic payments debited to (taken from) a bank account you use to make a payment through the 8am Payment Solution.
Privacy and data
We may collect and use certain information about you when you use or access the 8am Service as described in our Privacy Policy, including sensitive personal information, such as your name, address, bank account, and credit card information. We will use and protect such information in accordance with the terms of our Privacy Policy.
You acknowledge and agree that:
The Firm controls your access and any data you submit to the 8am Service, including sensitive personal information;
Except as required by applicable law or as directed by the Firm, we will not provide or make your records available to you in any format, whether electronic or otherwise;
We may use the information you provide to us through the 8am Service in accordance with our Privacy Policy;
We may share your activity or data with the Firm, as required under our agreement with the Firm; and
We are not responsible for how the Firm uses, stores, or shares your data.
If you have questions about your data, please contact the Firm directly.
You are responsible for maintaining the confidentiality of your login credentials (e.g., username and password), and you are not permitted to share, or allow any other person to use, your login credentials. If you suspect unauthorized access to your account, notify us immediately at security@8am.com.
Intended use; no legal or accounting advice
The 8am Platform is intended to be used by legal, accounting, other client-based professionals located in the United States and Canada. We do not provide legal or accounting advice and are not engaged in the practice of law. Any information we provide on our websites or in any communication is only for general informational purposes. Any legal or accounting advice you receive comes from your Firm, attorney, or accountant—not from us.
Disclaimer and limitation of liability
Your Firm is solely responsible for your access to and use of the 8am Service.
YOUR USE OF THE 8AM PLATFORM (INCLUDING ANY 8AM SERVICE) IS AT YOUR OWN RISK. IF YOU ARE DISSATISFIED WITH THE 8AM PLATFORM (OR ANY 8AM SERVICE), YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP USING IT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE 8AM PLATFORM (INCLUDING ANY 8AM SERVICE YOU USE OR ACCESS) IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND—EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
BY USING THE 8AM SERVICES BASED ON YOUR FIRM’S AUTHORIZATION, YOU AGREE THAT 8AM IS NOT LIABLE TO YOU FOR ANY CLAIMS, DAMAGES, LOSSES, OR LEGAL ISSUES ARISING FROM YOUR USE OF THE 8AM SERVICE IN ANY RESPECT, OR FROM YOUR RELATIONSHIP WITH, OR ACTIONS OR OMISSIONS OF, YOUR FIRM. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT 8AM IS NOT RESPONSIBLE FOR ANY ISSUES OR DISPUTES THAT MAY ARISE BETWEEN YOU AND YOUR FIRM, INCLUDING THOSE RELATED TO YOUR USE OF AN 8AM PAYMENT SOLUTION OR HOW YOUR FIRM MANAGES YOUR INFORMATION. YOU UNDERSTAND THAT 8AM PROVIDES SOFTWARE SERVICES TO YOUR FIRM AND DOES NOT HAVE A DIRECT RELATIONSHIP WITH YOU.
Governing law; forum
These Terms, and any dispute arising out of or relating to Terms, our Privacy Policy, or the 8am Platform (including any 8am Service), will be governed by and construed in accordance with the laws of the State of Texas, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction, and applicable U.S. federal laws (including the Federal Arbitration Act).
You and we agree that all disputes arising out of or relating to these Terms (including any terms incorporated herein by reference) and the 8am Platform will be resolved exclusively through final and binding individual arbitration, administered by the American Arbitration Association in accordance with its applicable rules, and governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16. The arbitration will be conducted by a single arbitrator in Austin, Texas, unless both parties agree otherwise in writing. Either party may elect to conduct the arbitration by telephone or based solely on written submissions, subject to the arbitrator’s discretion. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. Arbitration fees will be governed by the American Arbitration Association’s rules. YOU AGREE TO ARBITRATE ONLY ON AN INDIVIDUAL BASIS—THIS MEANS: (I) NO CLASS ARBITRATIONS, (II) NO CLASS ACTIONS, (III) NO PRIVATE ATTORNEY GENERAL ACTIONS, AND (IV) NO CONSOLIDATION OF ARBITRATIONS WITH OTHERS. YOU ALSO WAIVE ANY RIGHT TO A TRIAL BY JURY. THIS PROVISION WILL APPLY EVEN IF ANY PART OF THIS SECTION IS FOUND UNENFORCEABLE AND IS SEVERED.
This arbitration requirement does not prevent you or us from seeking injunctive or equitable relief in a court of law. Any court proceedings must be brought exclusively in the state courts of Travis County, Texas, or in the U.S. District Court for the Western District of Texas, Austin Division, and you consent to personal jurisdiction and venue in those courts. UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW, YOU MUST COMMENCE ANY ACTION OR PROCEEDING FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE 8AM PLATFORM WITHIN 1 YEAR AFTER THE OCCURRENCE OF THE EVENT GIVING RISE TO SUCH DISPUTE.
Changes to these terms
We may update these Terms from time to time. Your continued use of the 8am Service after the update means you accept the revised terms.
Electronic disclosure and consent
By using the 8am Service, you agree that we may send you communications from time to time, including notifications about your account or changes to a specific 8am Service, the 8am Platform generally, or these Terms or other communications. A communication will be deemed to have been received by you 24 hours after the time we post a communication to our website or we email/text a communication to you. By using the 8am Services:
You agree and consent to us providing all communications, agreements, documents, notices, and disclosures to you electronically, including via our website, our desktop or mobile applications, and/or the email address provided in your account, and, if we so choose, to the physical address provided in your account;
You agree that your electronic consent will have the same legal effect as a physical signature, and that electronic delivery of a communication has the same legal effect as if we provided you with a physical copy; and
You authorize us to provide communications to you via text message to allow us to verify your authority to use your account (such as through multi-factor authentication), and to provide you with other time-sensitive notifications regarding the 8am Platform.
You will need a computer or mobile device, Internet connectivity, and an updated browser to access our websites and review the communications provided to you. If you are having problems viewing or accessing any communications, please contact Customer Support using the contact information in Section 14 (Questions) below to enable us to find another means of delivery. Standard text or data charges may apply to text message communications. Where offered, you may disable text message notifications by following instructions provided in the message; however, by disabling text messaging, you may be disabling important security controls relating to the 8am Platform and may increase your risk of loss.
Copyright policy (DMCA notice)
We respect the intellectual property rights of others and ask that everyone accessing or using the 8am Platform do the same. In accordance with Title 17, United States Code, Section 512(c) (the Digital Millennium Copyright Act or DMCA), you may submit a notice of claimed copyright infringement to our designated copyright agent—the 8am Legal Department at legal@8am.com—if you believe that your work has been reproduced on the 8am Platform in a way that constitutes copyright infringement. Your notice must include the following information:
Identification of the copyrighted work that you claim has been infringed;
Identification of the material that you claim is infringing and needs to be removed or access to which should be disabled, including a description of where it is located on the 8am Platform so that we can locate it;
Your address, telephone number, and, if available, email address;
A signed statement (i) that the above information is accurate, (ii) that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law, and (iii) under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.
We may remove or disable access to the identified material in accordance with the DMCA and, in appropriate circumstances, may suspend or terminate users who are repeat infringers.
Please note that 8am acts solely as a service provider and does not monitor, access, or control content uploaded by users. All user-uploaded content is the sole responsibility of the party that submitted it.
Miscellaneous
These Terms, our Privacy Policy, and any terms of the 8am Terms of Service referenced herein constitute the entire agreement between you and us regarding your access to and use of the 8am Services. If any provision of these Terms is found to be invalid or unenforceable under applicable law, it will be interpreted and modified to achieve its intended purpose to the greatest extent possible, and the remaining provisions will remain in full force and effect. The rights and remedies under the Terms are cumulative. No failure or delay by either party in exercising any right under the Terms will operate as a waiver of that right. You may not assign or transfer any of your rights or obligations under the Terms without our prior written consent. Nothing in these Terms creates a partnership, joint venture, agency relationship, fiduciary duty, or other form of legal association between you and us—or between you and any Network (as defined in the 8am Terms of Service). Neither you nor we have authority to bind any third party to a contract or other obligation, and neither party will represent that it has such authority. Headings and any bolded terms are for convenience only and do not affect the interpretation of the Terms. As used in the Terms, “including” and “include” mean “including without limitation,” and “or” is not exclusive. You must send all legal notices or questions about these Terms to legal@8am.com.
Questions
If you have any questions about these Terms, please contact us at support@8am.com.