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CLE: Conflicts, contracts and costs: tuning up your office systems, client relationships and operating documents

On Demand

Running a law practice means balancing ethics, expectations, and economics, often all at once. This CLE webinar helps you spot risk before it becomes a problem, tighten up client agreements, and build billing habits that protect both your reputation and your revenue.

This course is eligible for 1.0 CLE credit. Registrants can access the credit tab in the CE21 registration link to see if their state is listed.

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  • CED
    By Claude Ducloux
CED

What you’ll learn at this webinar

  • Identify and prevent conflicts of interest at every major encounter point

  • Handle prospective client communications without exposing your firm to risk

  • Navigate new and evolving ethics rules with confidence

  • Draft clearer engagement and fee agreements that protect everyone involved

  • Set expectations around scope, costs, and communication from day one

  • Build billing habits that improve collections while preserving client trust

Even great lawyers get tripped up by systems

Conflicts rarely announce themselves. Client expectations shift. Billing disputes escalate. Suddenly, a small operational gap turns into a professional headache or worse.

If any of this sounds familiar, you’re not alone:

  • Conflicts discovered too late in intake or mid-matter

  • Engagement letters that leave room for disagreement

  • Billing habits that strain client relationships or delay payment

  • Ethics rules that change faster than office processes

This webinar is about staying ahead without overcomplicating your practice.

Why this matters now

Ethics rules continue to evolve, client expectations keep rising, and billing disputes are less forgiving than ever. In one focused hour, this webinar helps you reduce professional risk, strengthen client trust, and protect your time, revenue, and reputation by tightening the systems and practices that matter most.

Frequently asked questions

Is this CLE webinar available on demand?

Yes. This webinar is available on demand, so you can watch it at a time that works best for your schedule.

Is this program eligible for CLE credit?

Yes. This on-demand program qualifies for CLE credit. Credit eligibility and requirements may vary by jurisdiction, so be sure to review your state’s specific rules for on-demand CLEs.

Can I start and stop the webinar, or watch it in multiple sittings?

Yes. On-demand access allows you to pause, rewind, and return to the program as needed.

Who should watch this webinar?

This program is designed for attorneys in solo, small, and mid-sized firms, as well as firm leaders and legal professionals responsible for intake, ethics compliance, client agreements, or billing.

Will this cover ethics rules in my state?

The webinar addresses widely adopted ethics principles and common state rules. You should always consider your jurisdiction’s specific requirements when applying the guidance.

Do I need to complete anything to receive CLE credit?

Yes. You must watch the entire program to receive CLE credit. The webinar includes attendance prompts throughout to verify participation.

Get ahead of conflicts before they cost you. 

Join us for a practical CLE designed to help you run a tighter, more resilient practice.

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Presenter
CED

Claude Ducloux