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CLE: What to do when the "wheels come off" - how to handle an ethical or professional complaint or grievance

On Demand

Even the most careful lawyers can face a grievance. When it happens, panic helps no one. Preparation, perspective, and the right response make all the difference.

In this on-demand CLE, veteran ethics attorney Claude Ducloux walks through what actually happens when a complaint is filed, how disciplinary systems work, and how to protect both your license and your peace of mind. This program blends real-world insight with practical guidance you can apply immediately.

This course is eligible for 1.0 CLE credit. Registrants can access the credit tab in the CE21 registration link to see if their state is listed. 

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  • CED
    By Claude Ducloux
CED

What you’ll learn at this webinar

  • Identify the most common causes of grievances and how to avoid them

  • Understand how attorney disciplinary systems work, from intake to resolution

  • Respond to a complaint with a clear, credible narrative grounded in fact

  • Avoid mistakes that escalate minor issues into major problems

  • Communicate effectively with disciplinary authorities while protecting yourself

  • Recognize when to seek counsel and how to work with ethics advisors

  • Reduce stress and uncertainty when facing professional complaints

Grievances rarely start where you think

Most ethics complaints don’t begin with bad intent or dramatic misconduct. They begin with small breakdowns that compound over time.

When lawyers master client interviewing, set clear expectations early, and maintain consistent communication, complaints drop sharply. Ethics compliance isn’t about perfection. It is about clarity, consistency, and professionalism in the moments that matter.

Your response is a legal argument

When a grievance lands on your desk, the instinct to defend yourself emotionally is natural. It’s also dangerous.

A disciplinary response isn’t a venting exercise. It’s an advocacy document.

This program teaches lawyers to approach grievances the same way they approach litigation: by crafting a clear narrative, focusing on relevant facts, and avoiding distractions that undermine credibility. The goal isn’t to attack the complainant. The goal is to help reviewers quickly understand what happened and why discipline isn’t warranted.

Frequently asked questions

Is this CLE webinar available on demand?

Yes. This webinar is available on demand, so you can watch it at a time that works best for your schedule.

Is this program eligible for CLE credit?

Yes. This on-demand program qualifies for CLE credit. Credit eligibility and requirements may vary by jurisdiction, so be sure to review your state’s specific rules for on-demand CLEs.

Can I start and stop the webinar, or watch it in multiple sittings?

Yes. On-demand access allows you to pause, rewind, and return to the program as needed.

Who should watch this webinar?

Any attorney concerned about ethics, professionalism, client communication, or grievance risk will benefit from this program.

Do I need to complete anything to receive CLE credit?

Yes. You must watch the entire program to receive CLE credit. The webinar includes attendance prompts throughout to verify participation.

Complaints are part of the profession. Panic doesn’t have to be.

This CLE gives lawyers clarity, confidence, and control when the wheels feel like they’re coming off, so they can protect their practice and move forward with purpose.

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Presenter
CED

Claude Ducloux